open heart...peaceful mind

POLICIES AND TERMS

• All pricing options and packages include group yoga, aerial, wheel, and chair yoga classes.
• Special events, workshops, and trainings are sold separately, and can not be paid for using a package or class card pricing option.
• Private yoga classes and sauna sessions are sold separately unless purchased as a bundled package.
• ​New Student Special, Paid in Full memberships, Season Tickets, Flex and Indulge packages are membership packages for local and seasonal residents only.  
• For special savings, out of town visitors may purchase any of our single drop in or multi-class cards, our "Out of Towners" 1 month unlimited special, or come with a member on a Guest Pass.
• Paid in Full memberships, Season Tickets, Flex and Indulge packages are "membership" packages with savings and benefits at the same auto deduct amount for 1 year only if the member continues the auto renew monthly for 12 consecutive months at the then current membership rate.   Membership rates are subject to change upon renewal.
• ​Paid in Full memberships, Season Tickets, Flex and Indulge packages are all sold "as is" and can not be combined, un-bundled, or used for any other services not included in the package.
• All Paid in Full, Season Tickets , Flex and Indulge packages are non-sharable and non-transferrable.
• Flex package is 12 month, non-membership, month to month, auto pay pricing options and can be cancelled at any time after the first 30 days.
• No refunds available for New Student Special, which expires in 30 days from purchase.
• No refunds available for one time Drop In or "Add On" pricing options.
• No refunds available for 10 or 40 class card pricing options. 
• ​No refunds available for Paid in Full memberships. 
• First month payment is required at time of sign up and is NOT refundable or transferable.
• All packages, whether Indulge or Flex, start on the date of sign up and amount will be charged on that same date of the month each month unless otherwise noted.
• Monthly autopay withdrawls  will be automatically charged to the credit card or bank account used at time of sign up; If you need to update or change your billing method, please let us know in writing, stop by, or call the studio for assistance.
• All packages and memberships on a monthly AUTO PAY option are not refundable in part or full after the auto-draft for that month has gone through, under any circumstances. 
• Open Heart Yoga Studio is in no way, under any circumstances, responsible or obligated to pay for member’s insufficient fund penalties, and/or over limit fees. 
• A $35 fee will be charged for all insufficient funds.
• If your monthly auto-payment fails for any reason, then your membership may be cancelled. Auto-pay clients will be back-charged for any and all missing or unpaid payments as well as any merchant fees applied during the failed transaction.
• Indulge members may put membership on hold for 1 month after 6 months of continued auto-drafting dues, the first time being 6 months after membership start date. Please send requests by e-mail to jennifer@openheartyogastudio.com putting “Membership Hold” as subject heading of email. In turn, Open Heart Yoga Studio will send a confirmation via email after the changes have been made to the account. Member agrees that Open Heart Yoga Studio could take up to 7 business days to respond. Your next monthly auto-payment will shift forward in time by a commensurate number of calendar days.
• Flex and Indulge packages may be cancelled at anytime by giving 7 days written notice to info@openheartyogastudio.com, putting “Membership Cancellation” as subject heading of email. In turn, Open Heart Yoga Studio will send a confirmation via email after the changes have been made to the account.  Open Heart Yoga Studio could take up to 7 business days to respond. 
• Indulge package is a bundled membership and will incur a $100 fee at the time of cancellation.
• ​The cancellation fee will be charged to the card on file for the monthly auto pay.
• If your billing date is less than 30 days from your cancellation or hold notice date, you will be charged for one final month. 
• Once client has submitted email request for any changes to the auto pay option, it is the client's responsibility to ensure that Open Heart Yoga Studio has responded back on the same email account to confirm processing the request. Open Heart Yoga Studio is in no way, under any circumstances, responsible for member’s negligence in checking their own bank and/or credit card statements to ensure that membership changes, holds, or cancellations have been processed correctly. In the event of miscommunication, client is responsible to produce a copy of their request and response from Open Heart Yoga Studio for review. Only then, if Open Heart Yoga Studio did not perform what it agreed to do, then Open Heart Yoga Studio  will reimburse any funds rightfully owed to member. If member cannot produce a copy of email correspondence with Open Heart Yoga Studio, then Open Heart Yoga Studio is not obligated to, nor will refund under any circumstances, dues debited from member’s account.
• All prices for class card options, member and non member monthly packages, sauna sessions, and private yoga sessions are subject to change.  For Flex and Indulge auto pay options, any price increase will take place upon package renewal.  
• Class schedule is subject to change without notice. Please check HERE for our most current schedule, changes, and cancellations.

For additional questions regarding pricing or policies, please contact us HERE, by phone, or stop by the studio.  We are happy to help.